Shipping policy

## Shipping Information

**Where We Ship**
We currently ship to the United States and Canada.

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**Processing Time**
All orders are processed within 1–3 business days after payment confirmation. You'll receive an email with tracking information once your order ships.

**Delivery Times**

| Destination | Estimated Delivery |
|---|---|
| United States | 3–8 business days |
| Canada | 8–14 business days |

Orders ship from our US warehouse, so most customers receive their orders faster than the estimates above.

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**Free Shipping**
We offer free standard shipping on all US orders over $100.

**Tracking Your Order**
Once your order ships, you'll receive a tracking number by email. You can track your package at any time using that number on our website or directly with the carrier.

**Delays**
Occasionally, shipping may take longer due to high demand, weather, or carrier delays. If your order hasn't arrived within the estimated window, please contact us at paw.essential.co@gmail.com and we'll look into it right away.

**Lost or Stolen Packages**
If your tracking shows "delivered" but you haven't received your package, please contact us within 7 days. We'll work with the carrier to resolve the issue and ensure you receive your order.